Support Representative

Job Description:

We are seeking a passionate and adaptable Support Representative to join our team at iHeartMedia in London, England, UK. As a part-time Associate Level position, you will play a key role in providing support to our clients and ensuring their needs are met with efficiency and professionalism.

Responsibilities: - Act as the first point of contact for clients, addressing their inquiries and concerns in a timely manner - Provide technical support for our products and services, troubleshooting any issues that may arise - Collaborate with internal teams to escalate and resolve complex customer cases - Maintain accurate records of customer interactions and transactions - Assist in updating and maintaining customer databases - Participate in training sessions to stay current on industry trends and updates

Requirements: - Minimum of 3 years of experience in a customer support role - Strong communication and interpersonal skills - Analytical mindset with the ability to problem-solve effectively - Demonstrated leadership skills in a team setting - Proven track record of meeting and exceeding customer expectations - Ability to work independently and in a team environment - Proficiency in Microsoft Office Suite and CRM systems

Benefits: - Travel and spending expenses covered - Paid sick leave - Profit sharing opportunities

Working Environment: At iHeartMedia, we foster a collaborative environment that transcends borders. You will have the opportunity to work with colleagues from around the world, sharing ideas and best practices to deliver exceptional service to our clients.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: iHeartMedia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.