Support Representative - Work from home

Job Description:

Newell Brands is seeking a dedicated Support Representative to join our team on a part-time basis, working from home in London, England. As an Associate Level Support Representative, you will be responsible for providing exceptional customer service and support to our clients while representing the values and image of Newell Brands.

Responsibilities: 1. Responding to customer inquiries and providing solutions in a timely and professional manner via phone, email, and chat. 2. Troubleshooting and resolving technical issues related to our products and services. 3. Collaborating with other team members to escalate complex issues and ensure timely resolution. 4. Maintaining accurate records of customer interactions and transactions. 5. Providing feedback and suggestions for process improvements to enhance customer satisfaction. 6. Continuously updating product knowledge and staying informed about industry trends.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Resilient and resourceful personality traits to adapt to varying customer needs and situations. 3. Strong persuasion skills to effectively communicate and influence customers. 4. Innovative mindset to propose creative solutions and improvements to processes. 5. Ability to work independently and efficiently in a remote work setting. 6. Excellent communication skills and proficiency in English. 7. Proficiency in using customer service software and tools. 8. Flexibility to work evenings and weekends as needed.

Benefits: - Life insurance coverage - Visa sponsorship for eligible candidates - Medical coverage - Opportunities for professional development and growth

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

If you are a customer-focused individual with a passion for providing top-notch support, we encourage you to apply for the Support Representative position at Newell Brands before the deadline on May 16, 2024. Join us in a supportive and inspiring working environment that sparks creativity and motivates you to achieve greatness.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.