Support Specialist

Job description:

We are looking for a dedicated and hardworking Support Specialist to join our team at Ford in London, England, UK. As a Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.

Responsibilities: - Provide technical support to customers via phone, email, and chat - Troubleshoot and resolve technical issues reported by customers - Document all support interactions in our CRM system - Assist with product testing and quality assurance - Collaborate with cross-functional teams to improve customer experience - Provide feedback to the product development team based on customer interactions - Stay up-to-date on product knowledge and industry trends - Meet and exceed customer satisfaction goals

Requirements: - 4 years of experience in a customer support role - Strong communication and problem-solving skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Knowledge of technical support tools and software - Proven track record of providing excellent customer service - Hardworking and energetic personality - Soft skills in strategic planning and organization - Experience working in a team-oriented environment - Ability to work independently and take initiative

Benefits: - Joining Bonus - Paid overtime - Parental leave - Opportunity for growth and advancement within the company

Working environment: At Ford, we are dedicated to understanding and exceeding customer expectations. We prioritize teamwork, innovation, and continuous improvement to deliver the best possible service to our clients.

Deadline to apply: June 12, 2024

Equal opportunity statement: Ford is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.