Web Chat Assistant

Job Description:

Mondelez International is looking for a passionate and hardworking Web Chat Assistant to join our team in London, England. As a part-time associate level position, the Web Chat Assistant will play a crucial role in providing excellent customer service through our online chat platform.

Responsibilities: - Engage with customers through live chat on our website to assist with inquiries, provide product information, and troubleshoot issues - Respond promptly to customer queries and resolve complaints in a professional and friendly manner - Maintain accurate records of all interactions with customers - Collaborate with other team members to ensure a consistent and seamless customer experience - Monitor chat performance metrics and provide insights and analysis to improve customer satisfaction - Stay up to date on product knowledge and promotions to effectively assist customers

Requirements: - 4 years of experience in customer service or a related field - Strong communication skills and the ability to present information clearly and effectively - Analytical mindset with the ability to interpret data and identify trends - Passion for delivering exceptional customer service - Ability to work in a fast-paced and dynamic environment - Visa sponsorship available for the right candidate

Benefits: - Dental insurance - Paid Time Off (PTO) - Visa sponsorship for qualified candidates

Working Environment: At Mondelez International, we thrive in an energetic and rapidly evolving work setting. We value teamwork, innovation, and dedication to providing the best possible experience for our customers.

Equal Opportunity Statement: Mondelez International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-07

Don't miss this exciting opportunity to join a global leader in the consumer goods industry and make a difference in the lives of our customers. Apply now to become a vital part of the Mondelez International team as a Web Chat Assistant in London, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.