Web Chat Assistant

Job Description: New York Life Insurance is seeking a passionate and hardworking Web Chat Assistant to join our team in London, England. As an Associate-level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries via web chat in a timely and professional manner. 2. Provide accurate information about New York Life Insurance products and services. 3. Assist customers with policy inquiries, claims, and account management. 4. Problem-solve and negotiate solutions to customer issues. 5. Escalate complex inquiries to the appropriate department for resolution. 6. Maintain customer records and documentation accurately. 7. Uphold the highest standards of ethical conduct and integrity in all interactions.

Requirements: 1. 4+ years of experience in a customer service or web chat assistant role. 2. Strong written communication skills with excellent grammar and spelling. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in MS Office and web chat platforms. 5. Excellent problem-solving and negotiation skills. 6. Passionate about providing exceptional customer service.

Personality Traits: 1. Passionate about helping customers and delivering top-notch service. 2. Hardworking and dedicated to achieving goals and targets.

Soft Skills: 1. Strong problem-solving skills to resolve customer issues effectively. 2. Negotiation skills to find mutually beneficial solutions for customers and the company.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Company-provided equipment for remote work. 3. Travel and expenses covered for required job-related activities.

Working Environment: New York Life Insurance values ethical conduct and integrity in all aspects of our business. As a member of our team, you will be expected to uphold these standards in your daily interactions.

Equal Opportunity Statement: New York Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-06-07

Join our team at New York Life Insurance and make a difference in the lives of our customers! Apply now to be our Web Chat Assistant in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.