Web Chat Assistant

As a Web Chat Assistant at Alphabet in London, England, you will be responsible for providing outstanding customer service through web chat interactions. You will be the first point of contact for customers seeking assistance with navigating the company's website, placing orders, resolving technical issues, and answering any inquiries they may have. Your main objective will be to ensure a positive and seamless experience for all customers using the web chat function.

Responsibilities: - Responding to customer inquiries promptly and professionally through web chat - Providing accurate and timely information to customers to resolve their issues and concerns - Assisting customers with placing orders, processing payments, and navigating the website - Escalating complex issues to the appropriate department for further assistance - Maintaining detailed records of customer interactions and transactions - Providing feedback to the team on common customer concerns and areas for improvement

Requirements: - Minimum of 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Driven and confident personality traits - Adaptability and decision-making skills - Ability to work well under pressure in a fast-paced environment - Proficiency in using web chat software and other computer applications

Benefits: - Gym membership - Training and professional development opportunities - Travel and spending expenses covered - Unlimited personal and professional growth opportunities

Equal Opportunity Statement: Alphabet is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-25

If you are passionate about delivering exceptional customer service and are looking for a part-time opportunity to grow your career, this Web Chat Assistant position at Alphabet could be the perfect fit for you. Join our team and be a part of a dynamic and innovative company that values your contributions and supports your professional development. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.