Web Chat Assistant

Job Description:

We are looking for a part-time Web Chat Assistant to join our team at Macy’s in London, England, UK. As an entry-level position, this role is perfect for someone with at least 1 year of experience and a desire to grow and develop in the ecommerce industry.

Responsibilities: 1. Engage with customers through web chat to provide assistance with inquiries, orders, and product information. 2. Resolve customer issues and complaints in a professional and timely manner. 3. Collaborate with other departments to ensure a seamless customer experience. 4. Manage multiple chat conversations simultaneously while maintaining accuracy and efficiency. 5. Identify areas for improvement in the web chat process and provide feedback to management. 6. Stay up-to-date on product knowledge and company policies to effectively assist customers.

Requirements: 1. Resourceful and independent with the ability to work autonomously. 2. Strong project management skills to prioritize and manage multiple tasks. 3. Excellent problem-solving abilities to quickly address customer needs. 4. Proficiency in written communication and a keen eye for detail. 5. Prior experience in customer service or a related field is a plus.

Benefits: 1. Profit sharing opportunities for eligible employees. 2. Travel opportunities for training and development. 3. Gym membership discounts for employees to stay healthy and active.

Working Environment: At Macy’s, we strive for excellence and uphold high standards in all our endeavors. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Deadline to apply: July 6, 2024

Equal Opportunity Statement: Macy’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.