Web Chat Assistant

Job Description:

Southwest Airlines is seeking a detail-oriented and customer-focused Web Chat Assistant to join the team in our London, England office. This is a part-time, entry-level position that requires at least 1 year of relevant experience. As a Web Chat Assistant, you will be responsible for providing excellent customer service to our passengers through online chat support.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner through web chat. - Assist customers with booking flights, changing reservations, and addressing any concerns they may have. - Provide information on Southwest Airlines policies, procedures, and services. - Work collaboratively with other team members to ensure a seamless customer experience. - Maintain accurate and detailed records of all customer interactions. - Stay up-to-date on airline industry trends and updates. - Assist with special projects and initiatives as needed.

Requirements: - Independent and motivated with a strong work ethic. - Excellent communication and interpersonal skills. - Ability to multitask and prioritize in a fast-paced environment. - Strong project management and planning skills. - Proficiency in Microsoft Office and web-based chat platforms. - Must be able to work flexible hours, including evenings and weekends.

Benefits: - Visa sponsorship for eligible candidates. - Employee discounts on Southwest Airlines flights. - Dental insurance coverage. - Opportunities for career growth and development.

Working Environment: At Southwest Airlines, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We believe in diversity and inclusion and welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.