Web Chat Assistant - Work from home

Job Description:

Morgan Stanley is seeking a motivated and adaptable Web Chat Assistant to join our team and work from home in London, England, UK. As an Associate Level position, the Web Chat Assistant will have at least 2 years of experience in a similar role. The ideal candidate will possess strong project management and people management skills.

Responsibilities: 1. Engage with clients via web chat to provide support and guidance on financial products and services. 2. Manage multiple chat conversations simultaneously while providing accurate and timely information. 3. Collaborate with internal teams to address client inquiries and resolve issues. 4. Utilize data to inform decisions and drive strategic initiatives. 5. Maintain a high level of professionalism and customer service at all times.

Requirements: 1. Minimum of 2 years of experience in a customer service or financial services role. 2. Strong project management and people management skills. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and work in a fast-paced environment. 5. Detail-oriented and able to work independently. 6. Proficiency in Microsoft Office and web chat platforms.

Benefits: 1. Life insurance 2. Paid overtime 3. Medical coverage

Working Environment: At Morgan Stanley, we leverage data to inform decisions and drive strategic initiatives. This approach allows our team members to make a meaningful impact on our clients and the financial industry as a whole.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Morgan Stanley is an equal opportunity employer and values diversity in the workplace. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.