Web Chat Assistant - Work from home

Job Description:

EMCOR Group is seeking a reliable and hardworking Web Chat Assistant to join our team on a part-time basis, working from home in London, England, UK. As an Associate Level Web Chat Assistant, you will be responsible for providing support to customers through online chat platforms, assisting with inquiries, resolving issues, and promoting products and services.

Responsibilities: 1. Respond to customer inquiries and provide accurate information through web chat. 2. Assist customers with product information, pricing, and availability. 3. Resolve customer complaints and issues in a timely and professional manner. 4. Promote sales by cross-selling and upselling products and services. 5. Conduct analysis of customer needs and preferences to recommend suitable solutions. 6. Collaborate with the sales team to ensure a seamless customer experience. 7. Maintain a high level of professionalism and customer service at all times. 8. Keep accurate records of customer interactions and transactions.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong analytical skills and the ability to negotiate effectively. 4. Proven track record of reliability and hard work ethic. 5. Ability to work independently and prioritize tasks effectively. 6. Proficient in using online chat platforms and CRM systems. 7. Must have a reliable internet connection and a quiet workspace. 8. High school diploma or equivalent required.

Benefits: 1. Travel & spending expenses covered. 2. Paid sick leave. 3. Company transportation provided for on-site meetings or training sessions.

Equal Opportunity Statement: EMCOR Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you meet the requirements and are interested in joining our team as a Web Chat Assistant, please apply by the deadline of July 14, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.