Web Chat Associate

Job Description:

We are looking for a confident and energetic Web Chat Associate to join our team at Apple in London, England, UK. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through web chat interactions.

Responsibilities: 1. Engage with customers via web chat to assist with inquiries, provide product information, and resolve issues in a timely and professional manner. 2. Utilize persuasion skills to recommend and upsell products and services to customers. 3. Demonstrate attention to detail by accurately documenting customer interactions and updating relevant systems. 4. Collaborate with cross-functional teams to address complex customer needs and escalate unresolved issues when necessary. 5. Stay updated on product knowledge and company policies to provide accurate information to customers. 6. Meet and exceed performance metrics related to customer satisfaction, response time, and sales targets. 7. Embrace a culture that challenges norms and encourages bold thinking to continuously improve processes and customer interactions.

Requirements: 1. Minimum of 3 years of experience in customer service or sales roles. 2. Excellent communication skills and the ability to multitask effectively. 3. Confidence in engaging with customers and resolving issues in a fast-paced environment. 4. Energetic and enthusiastic attitude towards customer interactions. 5. Strong persuasion skills to drive sales and upsell opportunities. 6. Attention to detail with accurate data entry and documentation skills. 7. Ability to work independently and collaborate with a team when necessary. 8. Flexibility to work part-time hours and adapt to a changing schedule.

Benefits: 1. Travel opportunities for training and development. 2. Travel & spending expenses covered for work-related activities. 3. Employee discounts on Apple products and services.

Equal Opportunity Statement: Apple is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: 2024-05-02

Join our team at Apple and be a part of a dynamic and innovative company that values its employees and empowers them to succeed. Apply now to become a Web Chat Associate and help us deliver exceptional customer service through web chat interactions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.