Web Chat Associate

Job Description:

Ro is seeking a motivated and driven Web Chat Associate to join our team in London, England. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries and provide support via web chat. 2. Assist customers with order tracking, product information, and general inquiries. 3. Identify and escalate priority issues to the appropriate team members. 4. Utilize critical thinking skills to troubleshoot customer concerns and find creative solutions. 5. Demonstrate emotional intelligence in all interactions with customers to provide a positive and empathetic experience. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Strong communication skills, both written and verbal. 2. Proficiency in multitasking and problem-solving. 3. Ability to work independently and collaborate with a team. 4. Prior experience in a customer service or support role. 5. Motivated and driven attitude towards providing excellent customer service. 6. Demonstrated critical thinking skills and emotional intelligence.

Benefits: 1. Remote work flexibility. 2. Opportunities for training and professional development. 3. Free food provided during work hours. 4. Employee well-being initiatives prioritized through health and wellness programs.

Equal Opportunity Statement: Ro is an equal opportunity employer and is committed to creating a diverse and inclusive workspace for all employees.

Deadline to apply: May 29, 2024

Apply now to join our dynamic team and make a positive impact on our customers' experience with Ro!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.