Web Chat Associate

Job Description:

VF is seeking a motivated and adaptable Web Chat Associate to join our team in London, England. As a part-time entry-level position, the Web Chat Associate will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities: - Engage with customers through web chat to provide product information, answer inquiries, and resolve issues in a timely and professional manner - Utilize research skills to quickly find solutions and information to assist customers - Demonstrate leadership skills by effectively managing customer interactions and ensuring a positive experience - Collaborate with team members to address customer concerns and share best practices - Maintain a high level of customer satisfaction and meet performance metrics - Stay up-to-date on product knowledge and company policies to accurately assist customers - Provide feedback to improve processes and enhance the customer experience

Requirements: - 1 year of experience in customer service or a related field - Driven and adaptable personality traits - Strong research and leadership skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize effectively - Proficiency in using online chat platforms and other customer service tools - Flexibility to work part-time hours, including evenings and weekends

Benefits: - Parental leave - Joining Bonus - Paid Time Off (PTO) - Opportunities for career growth and development - Supportive and inclusive working environment

Equal Opportunity Statement: VF is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 26, 2024

If you meet the requirements and are ready to join a dynamic team in a supportive environment, we encourage you to apply for the Web Chat Associate position with VF in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.