Web Chat Associate - Work from home

Auto-Owners Insurance is seeking a Web Chat Associate to join our team in a part-time, work from home position based in London, England, UK. This entry-level role requires a minimum of 1 year of experience and is ideal for individuals who are passionate, independent, have strong time management skills, and possess emotional intelligence.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information and assistance to customers regarding insurance policies, claims, and billing inquiries - Document all interactions with customers accurately in the company's systems - Collaborate with other team members to ensure customer satisfaction and issue resolution - Stay up-to-date on product knowledge, company policies, and industry trends - Meet or exceed performance goals related to customer satisfaction, response time, and issue resolution

Requirements: - 1 year of experience in a customer service or related role - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and online chat platforms - High school diploma or equivalent required, some college coursework preferred

Benefits: - Remote work flexibility - Joining bonus - Dental insurance - An environment where technology is harnessed to drive innovation and efficiency

Equal Opportunity Statement: Auto-Owners Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.

Deadline to apply: June 21, 2024

If you are a customer service professional with a passion for helping others and are looking for a flexible work from home opportunity, we encourage you to apply to join our team as a Web Chat Associate at Auto-Owners Insurance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.