Web Chat Manager

Job Description:

We are looking for a highly skilled and experienced Web Chat Manager to join our team at Cisco Systems in London, England, UK. The ideal candidate will have at least 7 years of experience in web chat management and be comfortable working at a mid-to-senior level.

Responsibilities: - Manage and oversee all aspects of the web chat platform, including chatbot integration and customer service support - Develop and implement strategies to optimize chat performance, improve response times, and enhance customer satisfaction - Monitor and analyze chat data to identify trends, issues, and opportunities for improvement - Collaborate with cross-functional teams, including marketing, sales, and technical support, to ensure cohesion and alignment in chat operations - Train and mentor chat agents to provide high-quality, consistent, and personalized service to customers - Stay current on industry trends and best practices in web chat management, and implement new technologies and strategies as needed

Requirements: - Bachelor's degree in a relevant field, such as communications, marketing, or business - 7+ years of experience in web chat management, preferably in a fast-paced and dynamic environment - Strong project management skills and the ability to multitask and prioritize effectively - Excellent communication and interpersonal skills, with a natural ability to build relationships and collaborate with diverse teams - Adaptable and passionate about delivering exceptional customer experiences through web chat - Strong negotiation skills and the ability to lead and inspire a team to achieve common goals

Benefits: - Visa sponsorship for qualified candidates - Training and professional development opportunities to enhance skills and knowledge - Paid Time Off (PTO) to maintain work-life balance - Opportunities for unlimited personal and professional growth within the organization

Equal Opportunity Statement: Cisco Systems is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees can thrive. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 12, 2024

If you meet the requirements and are excited to join a global leader in technology, we encourage you to apply for the Web Chat Manager position at Cisco Systems in London, UK. We look forward to reviewing your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.