Web Chat Manager

Job Description:

We are currently seeking a skilled and experienced Web Chat Manager to join our team at Facebook in London, England, UK. This part-time position is at a Mid-to-Senior Level and requires a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage and oversee all aspects of the web chat operations, including monitoring chat conversations, ensuring quality standards are met, and optimizing chat performance. - Develop and implement strategies to improve customer satisfaction and engagement through web chat. - Supervise a team of web chat agents, providing guidance, training, and support as needed. - Collaborate with other departments to integrate web chat into overall customer service strategy. - Analyze data and metrics to identify trends and opportunities for improvement in web chat operations. - Stay up to date on industry best practices and technology trends related to web chat.

Requirements: - Bachelor's degree in a related field. - Proven track record of success in managing web chat operations. - Excellent communication and interpersonal skills. - Strong leadership qualities and the ability to motivate a team. - Knowledge of web chat platforms and tools. - Reliable and energetic personality with a passion for customer service. - Strong presentation skills and the ability to effectively communicate ideas and strategies. - Equal opportunity employer.

Benefits: - Company-provided equipment for work - Parental leave and flexible work arrangements - Paid Time Off (PTO) for vacations and personal time - Opportunities for professional growth and development

Working Environment: At Facebook, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and creativity, and we strive to create a supportive and inclusive work environment where all employees can thrive.

If you are a skilled Web Chat Manager with a passion for customer service and a desire to drive success, we encourage you to apply by the deadline of June 7, 2024. We look forward to reviewing your application and potentially welcoming you to our team at Facebook in London!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.