Web Chat Manager

Job Description:

As a Web Chat Manager at Wells Fargo in London, England, UK, you will be responsible for managing and overseeing the web chat operations for our company. This position is part-time and requires a mid-to-senior level of seniority with a minimum of 6 years of experience in a similar role.

Responsibilities: 1. Manage a team of web chat agents to ensure high levels of customer service and satisfaction. 2. Develop and implement strategies to increase efficiency and effectiveness of web chat operations. 3. Monitor chat conversations to ensure compliance with company policies and procedures. 4. Analyze data and metrics to make data-driven decisions for continuous improvement. 5. Train and onboard new web chat agents, providing ongoing support and feedback. 6. Collaborate with other departments to ensure seamless communication and customer experience. 7. Stay up-to-date on industry trends and best practices to bring fresh ideas to the team. 8. Handle escalated customer issues and complaints in a professional and timely manner.

Requirements: 1. Independent and hardworking personality traits. 2. Excellent negotiation and creativity soft skills. 3. Strong communication and leadership skills. 4. Ability to work in a fast-paced environment and prioritize tasks effectively. 5. Proficiency in web chat platforms and customer relationship management systems. 6. Experience in managing a team and driving performance improvements. 7. Knowledge of financial services industry is a plus.

Benefits: - Parental leave - Remote work flexibility - Company transportation

Working Environment: At Wells Fargo, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and bring their unique perspectives to the table.

Equal Opportunity Statement: Wells Fargo is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.