Web Chat Manager - Work from home

Job Description:

We are seeking a talented and dedicated Web Chat Manager to join our team at DTE Energy. This is a remote position, allowing you to work from the comfort of your own home. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for managing our web chat platform, ensuring excellent customer service and driving business results.

Responsibilities: - Manage the day-to-day operations of the web chat platform, including monitoring chat volume, response times, and customer satisfaction. - Train and coach chat agents to provide superior customer service and achieve performance goals. - Develop and implement strategies to increase chat engagement, improve conversion rates, and drive revenue. - Analyze chat data and customer feedback to identify trends, opportunities, and areas for improvement. - Collaborate with cross-functional teams to ensure alignment and consistency across all customer touchpoints. - Stay up-to-date on industry best practices, emerging trends, and new technologies related to web chat management.

Requirements: - 6+ years of experience in web chat management or a related field. - Excellent communication skills, both written and verbal. - Ability to work independently and prioritize tasks in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Proficiency in Microsoft Office and chat platform software. - Dedication to providing outstanding customer service and achieving business objectives. - Adaptability and willingness to learn new technologies and processes. - Persuasion skills to influence others and drive results.

Personality Traits: - Dedicated: Committed to achieving excellence and delivering results. - Driven: Motivated to succeed and make a positive impact.

Soft Skills: - Adaptability: Able to adjust to changing circumstances and priorities. - Persuasion: Capable of influencing others and driving desired outcomes.

Benefits: - Free food - Relocation allowance - Joining Bonus

Working Environment: At DTE Energy, we strive for a harmonious workplace where collaboration and respect prevail. Our team is dedicated to creating a positive and inclusive atmosphere where everyone can thrive and succeed.

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.