Web Chat Manager - Work from home

We are looking for a passionate and reliable Web Chat Manager to join our team at Seaboard. As a Web Chat Manager, you will be responsible for managing and overseeing our web chat operations, ensuring excellent customer service and satisfaction.

Responsibilities: - Develop and implement strategies to optimize web chat efficiency and effectiveness - Monitor and evaluate chat interactions to ensure quality and consistency - Train and supervise chat agents to deliver exceptional service - Analyze chat data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure seamless integration of web chat services - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - 8 years of experience in web chat management or a related field - Strong teamwork and communication skills - Analytical mindset with the ability to interpret data and make strategic decisions - Passion for delivering excellent customer service - Reliable and able to work independently - Bachelor's degree in a related field preferred

Personality traits: - Passionate - Reliable

Soft skills: - Teamwork - Analysis

Benefits: - Retirement plan - Joining Bonus - Free food

Working environment: - Embrace diversity and create an inclusive culture that values and respects all perspectives.

Deadline to apply: 2024-06-29

Equal opportunity statement: Seaboard is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.