Remote Web Chat Officer

Job Description:

Genworth Financial is seeking a Remote Web Chat Officer to join our team in London, England. This part-time entry-level position is perfect for individuals who are confident and adaptable, with a natural ability for cooperation and leadership.

Responsibilities: - Engage with customers through web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner. - Utilize knowledge of Genworth Financial products and services to offer tailored solutions to customers. - Collaborate with team members to ensure a consistent and seamless customer experience. - Maintain accurate records of customer interactions and transactions. - Stay up-to-date on industry trends and product knowledge to provide informed assistance to customers. - Adhere to company policies and procedures to ensure compliance with regulatory standards.

Requirements: - No prior experience required; on-the-job training will be provided. - Excellent communication skills, both written and verbal. - Ability to multitask and prioritize in a fast-paced environment. - Confidence in engaging with customers and providing exceptional service. - Adaptability to handle different customer personalities and situations. - Strong cooperation and leadership skills to work effectively within a team. - Proficiency in using web chat platforms and other customer service tools. - Must have access to a reliable internet connection and a quiet workspace for remote work.

Benefits: - Paid overtime for additional hours worked beyond the part-time schedule. - Life insurance coverage for added peace of mind. - Paid sick leave to support your well-being.

Working Environment: As a Remote Web Chat Officer at Genworth Financial, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This diverse and inclusive working environment encourages teamwork and personal growth.

Deadline to Apply: Please submit your application by May 15, 2024.

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.