Web Chat Representative

Job Description:

Amphenol is seeking a dedicated and independent Web Chat Representative to join our team in London, England. This is a part-time, entry-level position perfect for individuals with at least 1 year of experience in a customer service or sales role. The Web Chat Representative will be responsible for providing exceptional customer service through online chat support, assisting customers with inquiries, troubleshooting technical issues, and promoting products and services.

Responsibilities: 1. Communicate with customers via online chat to provide support and answer questions promptly and professionally. 2. Utilize analytical skills to understand customer needs and provide tailored solutions. 3. Collaborate with the sales team to promote products and services to customers. 4. Escalate complex issues to the appropriate departments for resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Meet or exceed performance goals for customer satisfaction, response time, and sales targets. 7. Stay up-to-date on company products, promotions, and policies. 8. Provide feedback to improve the online chat support process.

Requirements: 1. 1 year of experience in customer service or sales. 2. Excellent communication skills, both written and verbal. 3. Strong analytical skills to understand customer needs and provide effective solutions. 4. Ability to work independently and prioritize tasks effectively. 5. Dedicated to providing exceptional customer service. 6. Comfortable using online chat platforms and customer relationship management software.

Benefits: 1. Travel and spending expenses covered. 2. Free accommodation provided. 3. Visa sponsorship available for qualified candidates.

Working Environment: At Amphenol, we value building strong connections with our team members and treating each other like an extended family. The Web Chat Representative will have the opportunity to work in a supportive and collaborative environment.

Deadline to Apply: Please submit your application by June 7, 2024.

Equal Opportunity Statement: Amphenol is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.