Web Chat Specialist

Zimmer Biomet Holdings, a leading medical device company located in London, England, is seeking a part-time Web Chat Specialist to join our dynamic team. As an Entry Level position, we are looking for individuals with at least 1 year of experience, who are reliable and independent, possess strong problem-solving skills, and excel in time management.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information about products and services - Address any technical issues or concerns customers may have - Identify opportunities to upsell or cross-sell products - Escalate complex issues to the appropriate department or supervisor - Ensure customer satisfaction by resolving any complaints or issues effectively - Collaborate with team members to improve customer experience and service quality - Maintain records of customer interactions and transactions

Requirements: - Excellent written and verbal communication skills - Proficient in using web chat platforms and customer service software - Ability to multitask and prioritize tasks effectively - Strong attention to detail and accuracy - Basic knowledge of medical devices preferred - Ability to work independently and in a team environment - Flexibility to work varied shifts, including evenings and weekends

Benefits: - Travel and spending expenses covered - Free accommodation provided for out-of-town employees - Profit sharing opportunities - Opportunity for career growth and advancement

Working Environment: At Zimmer Biomet Holdings, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about providing exceptional customer service and making a positive impact on the healthcare industry.

Equal Opportunity Statement: Zimmer Biomet Holdings is an equal opportunity employer and strongly encourages individuals of all backgrounds to apply. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to Apply: Interested candidates should submit their application by June 12, 2024. Join us in shaping the future of healthcare at Zimmer Biomet Holdings!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.