Support Associate - Remote Work

L Brands, a leading fashion retailer, is seeking a passionate and resourceful Support Associate to join our team in a remote work capacity based in London, England, UK.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Troubleshoot and resolve customer inquiries and issues in a timely manner - Assist customers with product recommendations, order tracking, and returns - Collaborate with internal teams to address customer concerns and provide feedback for continuous improvement - Utilize persuasion skills to upsell products and promote customer loyalty - Engage in strategic planning to optimize customer support processes and enhance the overall customer experience

Requirements: - 1 year of experience in a customer support or related role - Passion for delivering exceptional customer service - Resourceful problem-solving skills - Strong persuasion abilities to drive sales and exceed customer expectations - Ability to strategically plan and prioritize tasks effectively

Personality traits: - Passionate about providing top-notch customer support - Resourceful in finding innovative solutions to customer inquiries

Soft skills: - Persuasion skills - Strategic planning abilities

Benefits: - Relocation allowance for remote employees - Training and professional development opportunities - Free food provided - Collaborative and supportive working environment that prioritizes employee well-being through health and wellness initiatives

Deadline to apply: June 26, 2024

Equal Opportunity Statement: L Brands is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability, to apply for this position. We value and celebrate the unique perspectives and strengths that each individual brings to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.