Support Manager - Remote Work

Job Description:

Interpublic Group is seeking a part-time Support Manager to join our team in London, England. As a Support Manager, you will be responsible for providing remote support to our clients and team members. This role is ideal for a reliable and driven individual with excellent persuasion and time management skills.

Responsibilities: - Provide remote customer support and assistance to clients - Communicate effectively with clients and team members to troubleshoot issues - Manage and prioritize support tickets to ensure timely resolution - Collaborate with other team members to provide comprehensive support solutions - Maintain accurate records of client interactions and support activities - Continuously seek ways to improve customer satisfaction and overall support processes

Requirements: - Bachelor's degree or equivalent work experience - At least 5 years of experience in a customer support or related role - Excellent verbal and written communication skills - Strong persuasion and negotiation skills - Ability to prioritize and manage multiple tasks effectively - Proficiency in using support software and tools - Reliable and trustworthy with a high level of professionalism

Soft Skills: - Persuasion: Ability to influence and convince others to take action - Time Management: Ability to prioritize tasks and manage time effectively

Benefits: - Vision insurance - Remote work flexibility - Retirement plan - Opportunities for professional development - Promote work-life balance and employee well-being

Equal Opportunity Statement: Interpublic Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Deadline to apply: May 29, 2024

If you are a motivated and customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Support Manager position with Interpublic Group. Join our team and help us deliver outstanding service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.