Support Representative - Remote Work

As a Support Representative at Entergy, you will play a crucial role in providing exceptional customer service to our clients while working remotely from London, England. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer issues and complaints with empathy and efficiency. 3. Educate customers on company products and services. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to improve overall customer satisfaction. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Ability to work independently and in a team environment. 3. Proficiency in Microsoft Office Suite and CRM software. 4. Hardworking and resilient individual with emotional intelligence and leadership skills. 5. Proven track record of providing exceptional customer service. 6. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits: 1. Remote work flexibility allowing you to work from the comfort of your own home. 2. Profit sharing to reward your hard work and dedication. 3. Vision insurance to help cover your eye care expenses.

Working environment: At Entergy, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic. Our team is supportive and collaborative, always striving for excellence in everything we do.

Equal Opportunity Statement: Entergy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.