Support Representative - Remote Work

As a Support Representative at Abbott Laboratories, you will be responsible for providing remote support to customers in a timely and efficient manner. Your main goal will be to assist customers with any questions or issues they may have regarding Abbott products or services. This role requires a high level of resilience and motivation, as you will be dealing with a variety of customer inquiries and requests on a daily basis.

Responsibilities: 1. Respond to customer inquiries via phone, email, or chat in a professional and timely manner. 2. Provide technical support and troubleshoot any issues customers may be experiencing. 3. Manage customer accounts and update information as needed. 4. Communicate effectively with other departments to ensure customer satisfaction. 5. Document customer interactions and provide feedback to improve processes. 6. Identify opportunities for upselling or cross-selling products to customers. 7. Meet weekly and monthly targets for customer satisfaction and resolution times.

Requirements: 1. At least 2 years of experience in a customer service or technical support role. 2. Excellent communication skills and the ability to handle difficult customers with ease. 3. Strong persuasion skills and the ability to effectively manage customer relationships. 4. Proficiency in computer systems and software applications. 5. Ability to work independently and prioritize tasks effectively. 6. A positive attitude and a strong desire to help customers succeed. 7. Experience working remotely and managing a flexible schedule.

Benefits: - Paid overtime for any additional hours worked beyond your part-time schedule. - Paid Time Off (PTO) for vacation days, sick leave, and personal time. - Joining Bonus for new employees who meet performance targets within the first 90 days of employment.

Working Environment: At Abbott Laboratories, we strive to create a work environment that inspires creativity and motivation. We believe in fostering a culture of excellence where employees are encouraged to reach their full potential.

Equal Opportunity Statement: Abbott Laboratories is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.