Web Chat Manager - Remote Work

As a Web Chat Manager at FMC Technologies, you will be responsible for overseeing all aspects of our web chat system to enhance customer satisfaction and drive sales. This is a remote part-time position based in London, England, UK, with a mid-to-senior level of seniority and requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage and optimize the web chat platform to ensure efficient and effective communication with customers - Train and supervise a team of chat agents to deliver exceptional customer service - Develop chat scripts and responses to streamline customer interactions and improve conversion rates - Analyze chat data to identify trends and opportunities for improvement - Collaborate with cross-functional teams to integrate chat capabilities with other customer service channels - Stay up-to-date on industry trends and best practices in web chat technology - Drive continuous improvement in chat performance metrics, such as response time and resolution rate - Provide regular reports and insights to management on chat performance and customer feedback - Ensure compliance with company policies and procedures related to web chat communications

Requirements: - 8+ years of experience in a web chat management role - Proficiency in chat software and CRM systems - Strong communication and leadership skills - Ability to multitask and prioritize in a fast-paced environment - Confident and resourceful with a problem-solving mindset - Creative thinking and analytical skills - Bachelor's degree in a related field (preferred)

Benefits: - Travel & spending expenses covered - Dental insurance - Medical coverage

Working Environment: At FMC Technologies, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and innovative work environment where employees can thrive and excel in their roles.

Equal Opportunity Statement: FMC Technologies is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 28, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.