Web Chat Manager - Remote Work

We are looking for a skilled Web Chat Manager to join our team at NVIDIA on a part-time, remote basis in London, England, UK. This position is at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

As a Web Chat Manager, you will be responsible for managing our web chat platform, ensuring the smooth operation of live chat services, and optimizing customer interactions. You will lead a team of chat agents, providing guidance, support, and feedback to ensure top-notch customer service.

Responsibilities: - Manage and oversee the web chat platform, ensuring high-quality interactions with customers - Lead and mentor a team of chat agents, providing ongoing training and coaching - Monitor chat performance metrics and analyze data to drive improvements - Develop and implement strategies to enhance the efficiency and effectiveness of the web chat service - Collaborate with other teams, such as customer support and marketing, to ensure a seamless customer experience - Stay updated on industry trends and best practices in web chat management

Requirements: - 8+ years of experience in web chat management or a related field - Strong dedication and drive to succeed in a fast-paced, dynamic environment - Excellent people management skills, with the ability to motivate and inspire a team - Adaptability to changing priorities and requirements - Proven track record of delivering results and exceeding goals

We offer a competitive salary, Paid Time Off (PTO), travel and spending expenses, and the flexibility of remote work. At NVIDIA, we foster a working environment that values autonomy and independence, trusting our employees to excel in their roles.

We are an equal opportunity employer and are committed to diversity in the workplace. We encourage all qualified individuals to apply for this position before the deadline on July 3, 2024. Join us at NVIDIA and be part of a team that is dedicated to innovation and excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.