Web Chat Manager - Remote Work

Job Description:

Veritiv is seeking a highly experienced Web Chat Manager to join our team on a part-time basis for remote work in London, England, UK. The ideal candidate will have at least 6 years of experience in web chat management and be at a mid-to-senior level in their career.

Responsibilities: 1. Manage and monitor incoming web chat communications with customers, ensuring timely responses and resolution of issues. 2. Collaborate with cross-functional teams to improve the overall customer experience through web chat. 3. Train and mentor web chat agents to enhance their communication and problem-solving skills. 4. Implement and maintain chatbot technology to optimize customer interactions. 5. Analyze chat metrics and data to identify trends and areas for improvement. 6. Develop and implement strategies to increase customer engagement and satisfaction through web chat.

Requirements: 1. 6+ years of experience in web chat management. 2. Confident and resourceful personality traits. 3. Strong leadership and communication skills. 4. Proven track record of successfully managing a team of web chat agents. 5. Experience with chatbot technology and analytics tools. 6. Ability to work independently and prioritize tasks effectively. 7. Excellent problem-solving and decision-making abilities.

Benefits: 1. Travel opportunities. 2. Paid sick leave. 3. Paid overtime.

Working Environment: At Veritiv, we believe in building strong connections and treating colleagues like an extended family. Our team is collaborative, supportive, and dedicated to providing exceptional customer service.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Veritiv is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and identities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.