Web Chat Manager - Remote Work

Job Description:

As a Web Chat Manager at CVS Health, you will be responsible for managing the web chat team remotely from London, England. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of relevant experience.

Responsibilities: - Leading and managing a team of web chat agents to ensure excellent customer service and response times - Monitoring chat conversations to ensure quality and accuracy in responses - Developing and implementing chat strategies to drive customer engagement and satisfaction - Analyzing chat data and performance metrics to identify trends and areas for improvement - Collaborating with other departments to ensure seamless integration of chat services with overall customer experience - Handling escalated customer inquiries and issues as needed - Providing regular feedback and coaching to chat agents to improve performance - Keeping up-to-date with industry trends and best practices in web chat management

Requirements: - 8+ years of experience in web chat management or a related field - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Dedication to delivering exceptional customer service - Adaptability to changing priorities and customer needs - Innovative thinking and problem-solving skills - Experience with project management and implementing new initiatives - Proficiency in chat software and customer relationship management tools

Benefits: - Travel opportunities - Remote work flexibility - Joining Bonus - Competitive salary and benefits package - Opportunities for career growth and advancement - Supportive and collaborative working environment

Equal Opportunity Statement: CVS Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.

Deadline to apply: 2024-07-07

If you meet the requirements and are looking for a challenging and rewarding opportunity to lead a dynamic web chat team, we encourage you to apply for this position with CVS Health today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.