Web Chat Officer - Remote Work

Job Description:

Delta Air Lines is seeking a dynamic and enthusiastic individual to join our team as a Web Chat Officer for remote work in London, England, UK. As a part-time entry-level position, the Web Chat Officer will play a crucial role in providing exceptional customer service and support to our clients through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide assistance via web chat in a timely and professional manner - Handle customer complaints and resolve issues effectively to ensure customer satisfaction - Promote Delta Air Lines products and services to customers through chat interactions - Work collaboratively with team members to ensure seamless communication and coordination - Maintain up-to-date knowledge of Delta Air Lines policies, procedures, and promotions - Adhere to company guidelines and standards for quality customer service - Meet and exceed performance metrics and goals set by management

Requirements: - 1 year of experience in customer service or a related field - Energetic and hardworking personality - Strong cooperation and leadership skills - Excellent written communication skills and attention to detail - Ability to multitask and prioritize workload effectively - Proficiency in using web chat platforms and other communication tools - Flexibility to work part-time hours remotely - Eligibility to work in the UK

Benefits: - Remote work flexibility - Travel opportunities - Retirement plan - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Delta Air Lines is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating an inclusive and diverse work environment where all individuals are valued and respected.

If you are a customer-focused individual with a passion for travel and a desire to provide exceptional service, we encourage you to apply for the Web Chat Officer position at Delta Air Lines in London, UK. The deadline to apply is June 26, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.