Medical Receptionist - Part-Time

Do you have customer service and administration experience? Are you looking to join a growing social enterprise with great benefits including an NHS pension? Primary Care 24 (PC24) are excited to share the position of medical receptionist. This is a permanent part time position, supporting our 15 Sefton Road, Seaforth, Netherton and Litherland practices.

Shifts are from 7.45am to 1.15pm or 1pm to 6.30pm, with options available from Monday to Friday.

PC24 Open Days

Would you like to meet us? PC24 are holding Open Days on Saturday 13th July (11am to 3pm) PC24 Head Office, 4-6 Enterprise Way, Wavertree Technology Park, L13 1FB and on Wednesday 17th July (3pm to 7pm) Primary Care Hub, 28-30 Sefton Street, Litherland, L21 7LB. Please come and join us and meet the team!

As a PC24 medical receptionist, you will be responsible for undertaking a wide range of reception and administrative duties which include registering patients, booking appointments, dealing with patient enquiries and ensuring all information is managed correctly, filed and followed up accordingly.

Key responsibilities

• Act as the first point of contact, and be responsible for, the dissemination of information, messages and enquiries for the medical team
• Liaise with multidisciplinary team members, other health professionals and staff within the practice
• Provide excellent customer service to patients and other healthcare professionals when communicating with patients. Answer all incoming phone calls, diverting them as appropriate and/or taking and passing on messages in a timely manner.
• Support and assist clinicians in the provision of safe, caring and effective services.
• Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
• Book/cancel/rearrange patient appointments via the clinical system, maintain the appointment system and set up associated templates where required.
• Register new patients, review medical records, input and summarise medical history.
• Ensure up to date patient information is recorded, adding Read codes where appropriate

About you

• Literacy and numeracy skills at GCSE level C or equivalent
• Ability to work flexibly across the week
• Possess excellent communication skills
• Patient focused and act professional at all times
• Able to problem solve and think clearly in pressured situations
• Good IT skills including the use of Microsoft packages
• Experience of working in a healthcare environment and using EMIS is desirable

What’s on offer?

• Permanent part time opportunity
• 11 to 27.5 hours per week available
• Shifts are Monday to Friday 7.45am to 1.15pm or 1pm to 6.30pm
• £11.44ph
• Locations available across Liverpool & Sefton
• NHS pension scheme
• 27 days annual leave based on a 37.5-hour week
• NHS car fleet scheme T&Cs apply
• Casual dress working environment
• Ride to work scheme
• Long service awards
• Free parking

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively.

The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.