Customer Assistant - Part-Time

About Us

Have you ever thought about a career in the Holiday industry, selling some of the most innovative accommodation options in some of the most beautiful areas of the country, at a time when our industry is exploding with opportunity! If so, why not join the team and start the journey……

Surf Bay Leisure are an independent family run business who supply new and used caravan and lodge holiday homes to a vast array of destinations. Our customer base stretches from individuals looking to do a self build and in need of temporary accommodation right through to large commercial holiday parks with hundreds of holiday caravans on site. We work with 3 of the leading holiday home manufactures ABI, Atlas and Swift, who between them have an outstanding product line-up ranging from super cool and innovative glamping pods right through to some of the very best twin unit lodges available in the market.

We are looking for an enthusiastic and self-motivated Customer Advisor to help and assist our team with all aspects of the sales process from Initial enquiries to aftersales support. This role is a continuation of Surf Bay's expansion within the Holiday sector and push towards creating the best possible service for our customers.

This will be based at our busy sales centre in Brean, Somerset where you will be advising new and existing customers who would like to view the latest holiday homes on display from our leading manufactures and seek advice on how to become a holiday homeowner at some of the Southwest's finest destinations. You will also be an integral part of our customer care team and be at first hand to report, advise and update our loyal customers on any new or outstanding aftersales issues as they arise.

If your self-motivated, well presented and thrive on getting things done, you are just the person for Surf Bay Leisure.

Within the role we are offering, you will gain experience and an understanding of the operations and processes that are unique to our industry, be able to adapt and understand customer needs and be able to advise accordingly and eventually have an in-depth knowledge of our customers holiday parks and what they have to offer. You will also be required to maintain an in-depth knowledge of our products and related processes.

Do not worry if this all sounds very daunting as full training will be given.

Our customers rely on trust and transparency to continue the relationships we have built up over many years of being the biggest Holiday Home supplier in the country so experience in sales is not compulsory, but you do need to be able to demonstrate, confidence and have the ability to understand each customers individual needs and advise accordingly.

Key Objectives

• Look after and record each sale and aftersales enquiry on our systems.
• Manage the presentation of all demonstration stock and the office, making sure these are always kept clean and tidy and maintain point of sale.
• Maintain contact with our trade customers with updates on new customer enquiries and new models.
• Build and maintain long standing relationships with both Trade and retail customers.

The successful candidate will need to have

• Excellent Communication Skills
• Flexibility
• Motivation to Achieve Targets
• Excellent Customer Care Skills
• Great Administration Ability
• Be a team player.
• Be friendly and approachable.
• Have a “will go the extra mile” attitude.
• Positive mindset
• Always happy to learn and progress.

Person Specification

• Languages- must be fluent in English and be able to write competently.
• Excellent verbal communication skills- can convey information verbally to fellow team members and customers.
• Stability under pressure- reacts well to change and stays positive despite setbacks.
• Able to work as part of a team.
• Able to adapt to the companies needs in the way we deliver our service.
• Reliable and takes pride in the quality of their work.
• Experience in a marketing and social media environment would be advantageous although not necessary.

Ideal hours of work are Full Time: 9:00am to 5:00 pm Monday to Friday and 10:00am till 4:00pm every other Saturdays. A day off during the week will be offered for working the Saturday. Possible part time job share opportunity for the right person.

Flexibility will be required around busier times of the year and during our trade shows.

We are offering a basic salary of £25,000 subject to experience with an attractive commission/bonus scheme package on top.

We also require you to have a full driving licence.

We are looking for a friendly, confident, driven, and capable individual who can deal with all kinds of customers under pressure and always remain professional. Whether you are just leaving school or college and looking for your first job, deciding to swap careers or looking for a change later in life please contact us. If this sounds like you, please get in touch to find out more.

Job Type: Full-time

Pay: £25,000.00 per year

Benefits:

• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person