Administration Assistant

ADMINISTRATOR ASSISTANT

Location: Bangor Aurora, Bangor BT20 4BN
Salary: £25,585.00 per annum plus Serco benefits 
Schedule: 20 hours per week, Monday & Tuesday 9am – 4.30pm, Friday’s 9am – 3pm

Here at Northern Community Leisure Ltd our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Administrator Assistant to join our team

Ready to impact a better future?

As a Administrator Assistant in our Bangor team, you will support the Administration Manager and Facility Manager in delivering efficient administrative, financial, bookings and events services.

This is a varied role at the heart of the Centre’s operations, ideal for someone with strong administrative experience, excellent customer service skills, and confidence working with financial systems in a busy environment.

 What you’ll do as an Administrator Assistant

• Manage all Centre bookings in line with company policies and procedures


• Process booking and event applications, ensuring qualifications and insurance documentation are current


• Upload and maintain sessions on the Legend system, including wetside activities


• Investigate and assist with resolving Legend system queries


• Prepare and communicate annual price increases to customers and Heads of Department


• Support the Aquatics Manager with pool programming and website updates


• Assist with event organisation and on-the-day support where required

Finance Administration

• Support the Administration Manager with Shopwork’s time management system


• Assist with payroll forecasts, FTP reports and resource link management


• Reconcile cheque debtor payments and prepare monthly refund requests


• Support bad debt reporting and customer debt follow-up


• Carry out quarterly internal finance audits and report any concerns


• Review income accruals on a monthly basis

Sales Invoicing & Cash Reconciliation

• Prepare invoice sales logs to meet month-end deadlines


• Raise wetside, dryside and schools sales invoices


• Process monthly sales invoice credit notes


• Maintain and investigate cash variance logs


• Collate daily income figures and ensure accurate C & D banking records

Does this sound like you?

• 5 GCSEs (Grades A–C), including Maths and English (or equivalent)


• Business Administration Level 3 qualification or a minimum of 3 years’ experience in an administrative role


• Proven experience in cash handling, invoicing, financial reporting and investigating variances

Desirable

• Levels 1 & 2 Word Processing qualification


• Experience with retail and stock inventory processes


• Experience using Legend or a similar bookings/financial system


• Customer-facing experience in a fast-paced environment including handling complaints

Vetting and checks: 

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 
 

• Pension: Up to 6% contributory pension scheme 


• Holidays: 22 days (pro rata) plus bank holidays

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Let’s impact a better future, together. Apply today. 

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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