Aftersales Specialist - Part Time (Hybrid Working)

We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it. The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries. The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in ‘customers for life' through the prospecting and selling of ‘service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department. Are you driven in order to achieve set targets?
Do you have both service and sales experience?
Are you able to work effectively in a fast paced environment?
Do you have previous experience in a multiple channel contact centre? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking to start your career in Trust Ford, please apply online. This is a part time position. This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4). In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website HAPPY TO TALK FLEXIBLE WORKING. When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. We care about being an inclusive employer and encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .