Box Office Assistant

Company : Confidential

Job Description - Box Office Assistant

Location: Cardiff
Salary: £12.21 per hour
Hours: Minimum of 16 hours per week, with potential for more-Perfect if you're looking for flexibility!

Are you passionate about customer service and enjoy working in a fast-paced, lively environment? A well-known organisation in Cardiff is looking for a Front of House/Box Office Team Member to join their team.

About the Role: As part of the front-of-house team, you’ll be the first point of contact for visitors, ensuring a smooth and enjoyable experience. Your responsibilities will include:

Welcoming visitors, answering calls, and managing public skate sessions, private lessons, and crash courses.
Handling sales for events with opportunities to assist with group bookings and lesson administration.
Signing in and out contractors for venue services.
Managing inquiries, bookings, and the ticketing system.
Managing queues during busy event nights.
Ensuring every visitor has a great experience at the venue.

Shift Patterns: Shifts are available 7 days a week, with flexibility:

Weekdays: 5:45 AM – 2:30 PM OR 2:30 PM – 9:30 PM
Weekends: 5:45 AM – 2:00 PM OR 9:30 AM – 5:30 PM
Weekend shifts finish no later than 6:00 PM.

What’s in It for You?

Free access to public skating sessions
Staff events and Christmas bonus
20% discount at the on-site restaurant
Free uniform
Statutory annual leave
Opportunities for career growth, with potential to move into leadership or event coordination roles

What We’re Looking For:

A friendly, confident communicator with a professional telephone manner
Someone who stays calm under pressure, especially during busy event nights
A quick thinker with strong customer service skills and attention to detail

This is an excellent opportunity for customer-focused individuals who enjoy a dynamic and fun working environment.

Interested? Apply now!

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Box Office Assistant

Job Description - Box Office Assistant

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