Business Support Administrator

BUSINESS SUPPORT ADMINISTRATOR

Location: UHS Southampton Hospital, Southampton, Hampshire SO16 6YD
Salary: £16,315.00 per annum plus excellent benefits 
Schedule: 25 Hours per week, Monday – Friday , 9am – 2.30pm (negotiable & can be discussed at interview stage)

Ready to impact a better future?

As a Business Support Administrator in our UHS team, you will provide high-quality administrative support to the UHS Management Team and wider contract. This is a varied and fast-paced role, playing a vital part in workforce management, payroll support, procurement, and recruitment administration.

You will be responsible for maintaining accurate workforce data, supporting service line managers with rostering and reporting, and ensuring payroll and compliance processes run smoothly. This role is ideal for someone who thrives on accuracy, confidentiality, and juggling multiple priorities.

 What you’ll do as a Business Support Administrator

• Work closely with service line managers to support forecasting, allocation, and agency bookings for weekly rosters


• Act as the main point of contact for agency bookings, liaising with agencies and managing invoicing


• Reconcile overtime and agency usage against weekly and monthly payroll


• Maintain and manage the time and attendance system (Workforce Management), ensuring data accuracy at all times


• Ensure all employees are paid correctly through timely and accurate data entry


• Produce regular reports on worked and non-worked hours to support contract governance


• Support payroll administration, including approvals, submissions, checks, and handling ad hoc payroll queries


• Provide administrative support to management meetings, including minute and note taking


• Support recruitment, vetting, right-to-work checks, inductions, and training administration


• Coordinate training events, staff briefings, and inductions


• Manage purchasing and procurement activities through Guided Buying, raising purchase orders and receipting invoices in line with policy


• Support people management administration tasks as required

Does this sound like you?

• Previous experience in a Business Support or administrative role


• Excellent written and verbal communication skills


• Highly organised, detail-focused, and delivery-driven


• Able to handle sensitive and confidential information (HR and payroll) with discretion


• Strong time management skills with the ability to work independently and manage multiple priorities


• Flexible, self-motivated, and proactive approach to work


• Strong IT skills, particularly in MS Excel, Word, and PowerPoint

 Vetting and checks: 

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 

• Pension: Up to 6% contributory pension scheme 


• Holidays: 25 days plus bank holidays (pro rata)

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Let’s impact a better future, together. Apply today. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.