Business Support Officer – Data – 9 Month Contract (Part-Time)

Summary

Responsibilities

• Referral Screening & Processing
  
  
  
  • Serve as the initial contact for referrals received by Children's Services.
    
  
  
  • Screen, record, process, and prioritise referrals according to legislation, service criteria, and departmental procedures.
    
  
  
  • Ensure accurate recording and distribution of referrals to appropriate teams.
    
  
  
  • Escalate urgent safeguarding concerns as per procedures.
    
  
  

• Information Management
  
  
  
  • Collect, record, and share information to support assessments and decision-making processes.
    
  
  
  • Liaise with internal departments and external agencies to obtain necessary information.
    
  
  
  • Ensure information is recorded accurately and securely, maintaining compliance with safeguarding, confidentiality, and data protection requirements.
    
  
  

• Records & Database Administration
  
  
  
  • Maintain accurate electronic records and case information.
    
  
  
  • Update databases, spreadsheets, and management information systems.
    
  
  
  • Ensure records remain accurate, current, and compliant with organizational standards.
    
  
  
  • Support operational activity and performance reporting.
    
  
  

• Data Reporting & Analysis
  
  
  
  • Produce reports and management information as required.
    
  
  
  • Validate data and identify inconsistencies or errors.
    
  
  
  • Support requests for statistical information and performance data.
    
  
  
  • Assist with Freedom of Information (FOI) requests and compliance reporting.
    
  
  

• Administrative Support
  
  
  
  • Provide administrative support across the Records and Data Team.
    
  
  
  • Respond to telephone and email inquiries professionally.
    
  
  
  • Prepare, type, scan, file, and distribute documents.
    
  
  
  • Organize meetings and provide administrative support to managers and professionals.
    
  
  
  • Assist with service priorities and changing operational requirements.
    
  
  

• Business Support
  
  
  
  • Provide high-quality support to managers and practitioners across Children's Services and Education.
    
  
  
  • Support service delivery through effective administration and data management.
    
  
  
  • Work collaboratively with colleagues to ensure excellent customer service.
    
  
  

• Essential
  
  
  
  • 5 GCSEs (or equivalent), including English.
    
  
  
  • Strong administrative and data management experience.
    
  
  
  • Excellent Microsoft Office skills.
    
  
  
  • Experience maintaining databases, electronic records, and spreadsheets.
    
  
  
  • Ability to handle highly confidential and sensitive information.
    
  
  
  • Strong organizational and communication skills.
    
  
  
  • Ability to work effectively under pressure.
    
  
  

• Desirable
  
  
  
  • Previous Local Authority, Education, Children's Services, or Social Care experience.
    
  
  
  • Experience handling referrals, records management, or data administration.
    
  
  
  • Experience supporting safeguarding or children's services teams.
    
  
  

Additional Information

• This is a 9-month temporary contract.
  


• Rate: £16.88 per hour (Umbrella).
  


• Location: Coed Pella, Colwyn Bay, Conwy County Borough.
  


• Part-time – 22.5 hours per week.
  


• Hybrid working available following induction and training.
  


• Working pattern to be agreed after induction.
  


• Pay is provided on a bi-weekly basis.
  


• Previous Local Authority, Children's Services, Education, or Social Care experience is highly desirable.
  


• Candidates should live locally or within a reasonable commuting distance of Colwyn Bay.