Casual Visitor Assistant

The Rochester Bridge Trust is looking for a team of temporary Visitor Assistants who will welcome visitors to the ancient Bridge Chapel and Chamber.

Venue: Bridge Chapel and Chamber, Rochester, ME1 1QE

Do you have experience delivering customer service and have an interest in local history? Do you recognise the importance of historical buildings and collection preservation standards?  If so, then this role might be the one you've been looking for!

The Role:

• Promote the exhibition and buildings to in-person visitors.
• Assist and help with any enquiries from visitors.
• Supervise and invigilate the buildings in which the exhibition is displayed to ensure no damage to the fabric of the buildings or the artefacts which are permanently displayed there.
• Promptly report any areas of concern to the supervisor.
• Support with the promotion of the Bridge Chapel and Chamber by sharing promotional materials with local businesses and passersby.
• Maintain good standards of presentation in accordance with the Trust's requirements.
• Be helpful and approachable whilst also being observant.
• Help to keep the exhibition space Health and Safely compliant.

Qualifications and experience:

• Good level of education is desirable.
• Some experience of delivering a customer service required.
• Good verbal communication skills are essential.
• Good observation & invigilation skills required.
• Able to show an appreciation of building and artefact preservation standards is essential.
• An interest in history or archaeology is desirable but not essential.

Hours:

• Open every Saturday, 7 June to 30 August inclusive, between 10.45am and 4.15pm (5 hrs 30 mins).
• Open for Heritage Open Days - Saturdays and Sundays - 13, 14, 20 and 21 September, between 10.45am and 4.15pm (5 hours 30 mins).

What we will provide:

• £12.60 per hour (plus statutory holiday pay).
• Uniform polo shirt.
• Work as part of a team to support each other during each shift.
• Role specific training, safeguarding and health & safety training.

What we need from you:

• A letter of application outlining your suitability for the role, specifying your availability for sessions outlined. Please apply by Friday 25 April 2025.
• Willingness to attend an interview and undertake appropriate training in May.