Chat Support Manager - Remote Work

Job Description:

PayPal is seeking a dynamic and experienced Chat Support Manager to join our team in London, England. This is a part-time remote position with a mid-to-senior level of seniority, requiring a minimum of 7 years of relevant experience.

Responsibilities: - Manage a team of chat support agents, ensuring timely and high-quality responses to customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and increase efficiency within the chat support department - Monitor key metrics and KPIs to track performance and make data-driven decisions - Provide training and mentorship to team members, fostering a culture of continuous learning and development - Collaborate with cross-functional teams to drive improvements in processes and systems - Handle escalated customer issues and ensure resolution in a timely manner - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Proven experience in managing a chat support team, preferably in a remote work environment - Strong communication and interpersonal skills, with the ability to motivate and inspire team members - Excellent organizational and time management abilities, with a keen eye for detail - Dedicated and resourceful, with the ability to think critically and solve problems effectively - Experience with customer service software and tools, such as Zendesk or Salesforce - Persuasion skills and the ability to influence others in a positive manner - Bachelor's degree in a relevant field or equivalent work experience

Benefits: - Free food provided during work hours - Dental insurance coverage - Opportunities for travel within the organization - Nurture an entrepreneurial atmosphere, even within an established organization

Equal Opportunity Statement: At PayPal, we are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: July 6, 2024

Join PayPal and be part of a global leader in online payments, where your skills and expertise in chat support management will make a meaningful impact on our customers' experience. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.