Client Referrals Executive

Job Title:                Client Referrals Executive

Reporting
to:         Director of Community Care

Location:                Hybrid – South West (Plymouth or Dartington Office hubs)

Salary:                   £27,500 (pro rata £16,500) + up to £2,400 pa bonus

Contract type:        Part Time, Permanent
position

Working Pattern:   22.5 hours per week - 3 days
per week Tues, Wed, Thurs
9:00am – 5:30pm

Who are we? 

At Newcross Healthcare, we’re transforming
healthcare through innovation, technology, and education—anchored by our values
of Integrity, Respect, Empathy, and Teamwork. 

As one of the UK’s leading providers of
healthcare staffing and professional development, we empower thousands of
health and social care professionals with smarter workforce tools, free digital
learning, and accredited training. 

By combining professional excellence and
intelligent technology with genuine human compassion, we’re shaping a more
connected, caring future for healthcare. Our values guide everything we do,
ensuring exceptional care for patients and unwavering support for our teams.

You will be working
closely with our Operational Team, Business Development Team, and wider support
functions, our mission is simple: deliver a fast, precise, and strategically
driven service that exceeds expectations. 

We’re looking for a
highly self -sufficient, quick -thinking professional who thrives in a fast -paced
environment and is motivated to deliver exceptional performance. If you are
proactive, target -driven, and passionate about quality service delivery, we want
to hear from you.  Collaboration, shared
learning, and individual strengths are at the heart of our team culture. We
challenge each other, move quickly, and think big — all while maintaining an
unwavering commitment to outstanding customer service and quality delivery.

What will you do? 

Whilst
a full job description can be supplied here are a few of the key
responsibilities for the role: 

Support Referral Targets

·        Collaborate closely
with the Business Development Team to develop and execute strategies that
achieve and exceed referral targets.

·        Actively contribute to
team initiatives that drive growth.

Generate Business Referrals

·        Proactively source
referrals through online platforms and manage inbound enquiries.

·        Consistently meet or
exceed individual referral goals. 

Client Engagement & Contract Support

·        Conduct engagement
calls with prospective clients, supporting new contract acquisition and
ensuring smooth commencement of care packages.

Stakeholder Relationship Management

·        Build and maintain
strong relationships with social workers, case managers, and families to ensure
seamless service delivery.

CRM Data Management

·        Accurately record all
client interactions and activities within the CRM system, supporting
data -driven insights and performance tracking.

Reporting & Insight

·        Prepare and present
referral progress reports, growth metrics, and strategic insights to senior
leadership.

What we’ll be looking for: (skills, experience + qualifications): 

·        Experience in a similar
role, with the ability to demonstrate relevant knowledge and skills.

·        A strong team player
with the ability to collaborate effectively

·        Highly organised with
excellent multitasking skills

·        A confident
communicator with outstanding interpersonal skills

·        Target -driven and
motivated by achieving results

·        Passionate about
delivering exceptional standards of care and service

·        You will understand
that while we are ambitious and performance -focused, our ultimate goal is to
ensure that every client and service user receives the exceptional standard of
care that we are proud to deliver.

What happens next: 

Complete our Smart Application process to self qualify: 

To apply for this role, please submit your CV
and complete the short screening questionnaire which will make sure this
opportunity aligns with your experience and expectations and they will help us
review your application more efficiently and ensure we’re a good match for one
another. 

To apply and
find out more about us click here: https://www.newcrosshealthcare.com/ 

We look forward to learning more about you!

Equality, diversity, and inclusion: