Client Services & Catering Assistant

Title: Client Services & Catering Assistant

Location: Glasgow

Salary: up to £24,000 per annum

Work pattern: 32.5 hours per week (The set shift is from 1pm-8pm but some flexibility is required to do early shift sometimes starting at 8am) 

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• Free meals on shift
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Specific Responsibilities:

• Provide exceptional customer service to corporate clients, ensuring their needs are met and exceeded.
• Enhance and uphold a 5-star standard of service, providing exemplary reception, meeting room and catering services.
• Manage meeting room booking system and upkeep of 5 meeting rooms.
• Maintain cleanliness and order of the staff breakout area and small kitchen.
• Order and manage catering supplies and stock.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• To always maintain the highest levels of personal presentation.
• To meet and greet all visitors professionally and cheerfully.
• To ensure all reception environments, waiting areas, corridors and meeting rooms are maintained to highest standards of tidiness and cleanliness.
• To serve as an information source for clients.
• To maintain the standards detailed in the reception KPIs at all times.
• To be approachable and interact with clients/internal staff of all levels in a professional manner, displaying an understanding of your role as a subcontractor.
• To inform hosts as appropriate of the arrival of their guests.
• To issue and control visitor security passes.
• To monitor client areas to ensure visitors are collected/attended to in a timely fashion.
• To liaise and interact with security to guarantee a safe working environment for all visitors and staff.
• Conduct regular floor walks to check meeting rooms standards and overall tidiness of the floor, to guarantee that all spaces are kept clean, tidy and fully operational in terms of services and supplies prior to all meeting start times.
• To liaise as appropriate with the Facilities Helpdesk, Security, and Workplace Services teams over conference bookings and any specialist requirements.
• To act as fire marshal in the event of a fire evacuation.
• To be customer-focused at all times, by being visible at the reception desks and during large events.
• To book taxis for clients when required.
• To chase room booking missing information and compile reports appropriately.
• To act as a Welcome Host and engage with clients on their arrival.

• Have an awareness & develop relationship with key people within the business.
• Ensure attention to detail with all aspects of service.
• Actively participate in the reception team meetings.
• To report any maintenance issues with the Facilities Helpdesk where necessary.
• To gather and pass on any client feedback to line manager.
• To suggest ideas for developing and evolving the reception services and assist in implementing these ideas.

Health & Safety, Food Safety, the Environment:

• Adhere to all Health and Safety and hygiene regulations and guidelines

• Fully understand the fire evacuation procedures.

• Follow emergency procedures to provide for the security and safety of guests and employees.

• Work in a safe manner that does not harm or injure self or others.

• Keep the catering area clean throughout the day, and carry out regular checks to ensure that all potential hazards are reported appropriately immediately
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Additional Responsibilities:

• To act as a positive ambassador of Baxterstorey.
• To attend any meetings or fulfill any other reasonable duties as required by management.
• To show commitment to company values in all aspects of your role.

CLIENT SERVICES & CATERING – PERSON SPECIFICATION

• Shows sincere enthusiasm about this position and is passionate about delivering extraordinary services and amazing customer moments.
• Has great human skills (listening, empathy, patience).
• A strong communicator with high energy, who can easily interact with colleagues and guests.
• Proactive with a positive attitude and the ability to bring creativity, fun and flair into the everyday.
• Is committed and with a desire to continually learn and improve.
• A team player with the ability to motivate, encourage, empower and inspire others

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.