Communication & Engagement Manager

Responsible to: Executive Director

Managed by: Project Lead

Hours: Part-time (30hrs a week)

Salary: £37,500 (FTE), Pro-rata £30,000

Working arrangement: We have a 4-day working week, allowing flexible working. You may need to attend occasional evening and weekend events/meetings.

Location: You will be working from home with access to co-working spaces in Cardiff and Newport, for regular meetings with the project team.

Contract: Fixed-term until 28th February 2027

About us

YnNi Teg is a developer of community-owned clean energy infrastructure in Wales, working with local organisations to enable communities to take greater control of our energy for a more resilient Wales.

About the Role

The Communications and Engagement Manager will be responsible for the delivery of our project-focused community engagement activities in the South Wales area, driving up participation in a community-owned venture that aims to provide energy cost-saving for households and small businesses.

Ynni Teg has been awarded a grant to undertake a two-year research and development project in South Wales, funded through the Energy Industry Voluntary Redress Scheme. The project will assess the feasibility of a model to help urban communities create a shared energy system, to lower costs and reduce carbon emissions.

The project primarily focuses on the inner-city areas of Cardiff and Newport and will be open and inclusive to households of all ethnic and religious backgrounds, but will seek to particularly engage the minority faith communities in those areas, e.g. those of South Asian heritage.

Engagement activities will be developed through partnership working with the Bengal Dragons Foundation (BDF), a non-profit organisation dedicated to the empowerment and wellbeing of communities, promoting positive change through sports, education, healthcare and sustainable development initiatives.

The role involves overseeing community engagement activities including managing a program of home visits and supervising two project officers, to establish a pipeline of properties that are signed-up to participate in the next phase - implementation. In addition to working with households, the post holder will engage with other members of the community such as businesses, places of worship and faith leaders.

The post holder will also develop a plan for providing customer service for the implementation phase. You will work closely with key stakeholders to ensure the project is inclusive, well-communicated, and delivers actionable insights.

Key Responsibilities

Community Engagement & Stakeholder Management

• Collaborate with Bengal Dragons Foundation to develop and implement a community engagement plan, raising awareness of the feasibility study and encouraging participation.
• Build relationships with residents, community groups and other stakeholders, organising meetings, workshops and consultations to gather input and feedback.
• Develop informational materials and use diverse communication channels to ensure transparent, accessible and inclusive engagement.

Home Suitability Assessments

• Oversee a structured program of home visits to assess households’ suitability for participation in the project.
• Supervise and support the Project Officers conducting these assessments, ensuring targets are met, data collection is consistent and participants have a positive experience.
• Track and analyse assessment data to inform feasibility findings.

Customer Service & Implementation Planning

• Identify potential challenges or concerns residents may have and propose solutions for a smooth user experience.
• Assist with the development of service models, support structures, technology and communication channels for ongoing community engagement beyond the end of this study.

PR and Communications

• Work with the Project Lead and BDF Co-ordinator to develop and deliver key messaging about the study and a PR plan to share information e.g. press releases, social media, blog, presenting at events.

Project Management

• Ensure communication and engagement activities are delivered in budget and meet key milestones.
• Provide regular project progress reports and contribute to the feasibility study final report.

Skills & Experience

Essential:

• Proven experience in community engagement, project management, or program coordination within the energy, sustainability, or social impact sectors.
• Strong interpersonal and communication skills, with the ability to build trust and relationships with diverse stakeholders.
• Sound understanding of safeguarding and best practices in supporting vulnerable residents.
• Ability to plan, execute, and monitor engagement programs.
• Analytical skills to assess and interpret feasibility data.
• Experience in developing customer service strategies or community support frameworks.
• Strong organisational skills with the ability to manage multiple workstreams, budget and deadlines.
• Competence in using email, spreadsheets and basic reporting tools.

Desirable:

• Experience of working in diverse communities and a respectful, inclusive approach, including a sensitivity and understanding of various faith community’s values and traditions.
• Experience working in community-owned or cooperative energy projects.
• Experience in managing teams and supervising field staff.
• Understanding of ethical research practices and data protection.
• Ability to speak a language commonly spoken in the local area e.g. Urdu, Bengali.
• Familiarity with digital engagement tools or Customer Relationship Management systems for managing community outreach.

Why Join Us?

• A flexible 4-day work week—because work-life balance matters
• A chance to make a real impact in tackling energy inequality
• A role where your voice and ideas shape the future of community energy
• Be part of a small friendly and supportive team

How to Apply

To apply, please submit your CV and a covering letter detailing your experience and motivation for the role.

Deadline: Monday 14th April midday.