Concierge

Concierge – 24-Hour Scheme
Croydon / South-East London | Part-time (14 hours per week) | £9,573.20 per annum

Are you confident dealing with emergencies and working independently while maintaining a warm, professional presence? If so, Quo Vadis Trust (QVT) is looking for a reliable and committed Concierge to join our team.

The Role

As Concierge, you’ll play a key part in ensuring our 24-hour supported housing scheme is safe, secure, and welcoming for our clients and visitors. You’ll carry out regular checks, respond to incidents, and offer hands-on help with day-to-day upkeep. This part-time position includes day shifts and occasional night shifts as per a rota.

Key Responsibilities:

• Provide a calm, professional welcome to all clients and visitors
• Carry out fire alarm tests and follow emergency procedures
• Support clients in maintaining tenancies and a safe living environment
• Perform health & safety checks and report issues to management
• Complete light cleaning, minor repairs, and support clients during moves
• Record accurate notes on our client management system
• Respond professionally to incidents, using de-escalation techniques when needed
• Work closely with the wider QVT team and external agencies
• Travel to other QVT locations as required.

About Us

Quo Vadis Trust is a specialist housing charity supporting adults living with mental health needs in South-East London. We provide housing and personalised support for around 200 clients, helping each person to live as independently as possible in a safe, supportive environment.

The Benefits

• A part-time role offering a meaningful way to help others
• A supportive working environment and access to training
• Enhanced DBS check provided at no cost
• Opportunity to make a real difference in people’s lives.

The Person

• Friendly, reliable and professional in their approach
• Comfortable working alone or as part of a team
• Patient, resilient and able to stay calm in a crisis
• Computer literate with good written and verbal communication skills
• Flexible, with the willingness to work unsociable hours when needed

Essential:

• GCSEs (or equivalent) in English and Maths
• Strong customer service skills
• Experience using client management databases
• Awareness of mental health conditions and housing-related issues

Apply today and help create a safer, more supportive community for those who need it most.