Contact Centre Advisor

Contact Centre Advisor

Location:  While this role is hybrid (60–80% based at their Bournemouth Hub and the rest from home), you’ll initially be office-based until you’ve successfully completed your probation period.

Salary:  £26,227.50 per annum

Hours per week: 37.5, 25 & 18.5

If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then their Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it’s about helping people, problem solving, supporting communities, and being part of a team that cares.

They have the following opportunities available;

• x 2 Permanent, Full Time (37.5 hours per week)


• Permanent, Part Time (25 hours per week)


• Permanent, Part Time (18.5 hours per week)

Why you’ll love working with them 

• A varied, exciting role


• Fast paced, challenging and rewarding


• A supportive, friendly team culture


• A place where your development truly matters


• Huge opportunities to grow your career

At the organisation, you’ll join a team where people build long, fulfilling careers. It’s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life’s ups and downs.

Their Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures.

What you’ll be doing:

You’ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You’ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living.

Their hybrid approach means you’ll enjoy the best of both worlds - connection and collaboration at their Bournemouth Hub, and flexibility to work from home once you’re confident in the role and meeting your goals.

Are you:

• Able to deliver an excellent customer service experience


• Thrive under pressure and enjoy helping people


• Resilient, empathetic and a great communicator


• Organised, focused and able to meet targets


• Confident using multiple systems

...then they’d love to hear from you! If you have worked in a contact centre before that is just a bonus!

Working hours:

Shift pattern covering:

• Monday–Friday, 8am–8pm


• Saturday, 9am–1pm

Discover the organisation:

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please click apply