csa

Location: Chelmsford
Contract: 12-month Temporary Contract
Rate: £19.15 Umbrella
Recruiter: Hyperion Partners

Hyperion Partners are seeking experienced Customer Service Advisors for a 1-year temporary contract within a dynamic and fast-paced contact centre supporting tenants and residents in the public sector.

This is an excellent opportunity to join a high-performing team where your communication and problem-solving skills will make a real impact on people’s lives. Housing experience is desirable, but strong customer service experience is essential.

• Handle inbound telephone enquiries from residents and service users.

• Accurately log repairs, complaints, payments, and tenancy-related queries on the CRM system.

• Liaise with housing officers, contractors, and service teams to ensure effective resolution.

• Deliver a high level of First Contact Resolution (FCR) and meet internal service targets.

• Communicate clearly and empathetically, ensuring customer needs are met with professionalism.

• Proven experience in a customer service advisor role – ideally in contact centres or housing/repairs settings.

• Strong communication, IT, and admin skills.

• Ability to work to targets in a busy, high-volume environment.

• Social housing experience is desirable but not essential – full training will be provided.

• Available for full-time hours (35hrs/week), Monday to Friday between 08:00 and 17:30.

• Join a friendly, supportive team with strong induction and training.

• Gain exposure to the housing and public service sector.

• Long-term temp opportunity with potential to transition to a permanent role.

Apply Now:

To express interest, please send your up-to-date CV to for more information.