Customer & Operations Assistant

CUSTOMER & OPERATIONS ASSISTANT

Location: National Watersports Centre, Nottingham NG12 2LU
Salary: £12.21 per hour plus Serco benefits
Schedule: 20 hours per week to cover a mixture of early, late & weekend shifts

Fixed term contract until September

Here at More Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Customer & Operations Assistant to join our team

Ready to impact a better future

As a Customer & Operations Assistant in our Fox Hollies team, you will play a vital role in delivering high-quality operational and customer service support across the centre. You’ll be at the heart of our daily operations — ensuring the facility runs safely and smoothly, visitors receive a warm and professional welcome, and every experience from enquiry to activity is seamless. From managing reception and bookings to carrying out safety checks and supporting site presentation, you’ll help create a safe, organised, and memorable environment for all our guests.

 What you’ll do as a Customer & Operations Assistant

• Deliver exceptional customer service as the first point of contact at reception


• Manage customer enquiries and bookings from initial contact through to payment and confirmation


• Open and close the facility, following all security and safety procedures


• Conduct visual inspections of the course and surrounding areas, escalating issues promptly


• Support a clean, safe, and welcoming environment across reception and public spaces


• Maintain accurate records, booking systems, and operational logs


• Assist supervisors and managers during busy periods, events, and operational demands

Does this sound like you?

• Experience in a customer-facing role (hospitality, leisure, reception, or similar)


• Confident written and verbal communication skills


• Comfortable using email, booking systems, and general IT tools


• Ability to multitask, follow procedures, and remain calm during busy periods

Desirable:

• Experience in a leisure or outdoor activity environment


• Familiarity with booking or POS systems


• Experience with building opening/closing or basic facility operations

Vetting and checks: 

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 
 

• Pension: Up to 6% contributory pension scheme 


• Holidays: 21 days (pro rata) plus bank holidays

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Leisure Benefits: Trust and Serco Leisure Employee Benefits

Let’s impact a better future, together. Apply today. 

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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