Customer Experience Advisor

Job Specification

Position:Customer Service Advisor
Location:Birchwood, Warrington
Hours:Part Time, Rotational shifts between 10:00 - 18:00
Salary:£25,000 Pro Rata
Contract:Permanent

HRGO are currently working on behalf of a client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team. If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further.As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service.

Duties:

• Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about products, services, and company policies to customers.
• Assist customers in resolving issues and finding appropriate solutions.
• Process returned goods and items for customers within agreed timeframes.
• Ensure customer complaints are handled effectively and escalated when necessary.
• Maintain a high level of knowledge about our products and services to effectively assist customers.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Document and update customer interactions and transactions in the company's CRM system.
• Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
• Handle escalation calls in the first instance to establish.

Qualifications/Knowledge/Skills/Experience:

• Previous experience in a customer service role, preferably in a contact centre environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in customer interactions and data entry.
• Ability to work independently as well as part of a team.

Please call Nicola at HR GO recruitment for more information or email