Customer Service Advisor

Company : Hales Group Limited

Job Description - Customer Service Advisor

Customer Service Advisor
Thetford, Norfolk
£13.13 per hour
Part time
9:00am to 3:00pm, Monday to Friday
Temporary to permanent
Immediate start

As the primary point of contact for customers, you'll play a key role in ensuring all enquiries are handled professionally, accurately, and in a timely manner. You'll also act as a vital link between the production, logistics, and warehouse teams—helping to maintain smooth communication and efficient operations across departments.

Main duties:

Act as the first point of contact for customer enquiries via phone and email.
Liaise between production, logistics, and warehouse teams to ensure smooth communication and order fulfilment.
Ensure customers are kept up to date with any updates and changes.
Sales order processing.
Day to day office duties - responding to inbound emails, providing quotes, sending invoices and scanning/filing.
Meeting and greeting visitors, monitoring signing in books, issuing visitors badges.

Skills required:

Excellent communication skills both written and verbal.
Confidence when dealing with customers.
Proficiency in Microsoft Office.
Previous experience working within a Customer Service role.
Ability to work under pressure and to meet deadlines.

For more information on this vacancy, please contact Megan Reeve on or you can apply below.

Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Advisor

Job Description - Customer Service Advisor

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