Customer Service Advisor - Japanese Speaking

Customer Care Adviser - Japanese Speaking
Offer £26,500 pro rota
Based in Canary Wharf, London
Part Time, 20 hours per week
Shifts: Monday - Friday, 01:00am - 09:00am (8 & 4 hour shifts)

We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.

As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.

Responsibilities:

• Manage incoming and outgoing calls/emails

• Assist with flight changes, cancellations, and baggage issues

• Provide professional and friendly customer service

• Troubleshoot and resolve customer problems

• Perform administrative tasks and data entry

Requirements:

• Fluent in Japanese and English

• Experience with Amadeus GDS

• Airline/travel industry experience would be highly beneficial

• Previous customer service experience is required

• Strong attention to detail and customer care skills

• Positive attitude and team player

• Confident and professional telephone manner

• Self-motivated and proactive

Benefits:

• Fun team environment

• Pension Scheme

• Life Insurance

• Gym membership discounts

• Charity involvement

• Reward schemes and incentives

• Career development opportunities

If this role is of interest, please APPLY NOW!

#CCNorthwest